RobotShop Reviews

Every staff member I came in contact with to make our robot purchase was kind and considerate. They went above and beyond to ensure our purchase was adequate and shipped in a timely manner.

Update: contacted the customer service to cancel the order and request refund. This time got response quickly and already got the refund.
----------------------------------------------
Placed an order on 3/29/2023 and paid the shipping fee. We didn't get it delivered yet. The tracking status is always 'On the way'. They use what it calls Mail Innovations, which is a third-party delivery service. Really bad experience.

Joanna is making this company great!

Johanna in Customer Support. She's the BEST!!!

Helped me with everything I needed to do to make my account Tax Exempt so my superiors at the University won't holler at me for paying taxes on purchases.

THANK YOU JOHANNA

Louise was extremely helpful and I'm very happy on how this situation was approached!

Thank you for being so quick and prompt to help!

About the litter robot 3 from the robotshop.com.
First of all the delivery of the product was verry quick. It worked fine.
Sadly our cat could not get used to it. After 3 months trying we gave up. Luckely was the customer service friendly and offered is a complete reimbursement, altough the 3 months trial period had just expired . Many thanks to robotshop.com

Purchased leap controller, paid £10.80 for shipping, the item was in stock. I'm then told it'll be up to 8 days before it will arrive. Three days after the original order was placed it hadn't been dispatched. Had I known this, I would never have placed the order. Two days for someone to reply to an email is not good. Do better.

Since I purchased a Litter Robot 3 two years ago. The customer service has been amazing. Quick shipment of any replacement parts and very helpful.

The service provided by the RobotShop folks is always excellent.
Fast little order problem resolved quickly.
Fast order shipped and deliver in a short period of time.

I ordered some servo motors as they were in stock. then got told not all of them were in stock. I asked them to ship what they had available asap. I got stuck by their procedure as they cancelled my initial purchase and wanted me to rebuy fewer of them(the available ones), I had to wait several days to confirm that my bank didn't pull the original amount before re ordering. add some days of delay to get answers from their support. So basically not a bad company, not bad customer service but I think I'm too used by the amazing amazon customer service, it felt 15 years back. I think they should have removed some posting fee as their solution was increasing it. I just gave up and ordered from another website, I had shipping fee 50% cheaper and got delivered the next day...

Excellent customer service and support from the Robotshop team! Always polite and efficient communication before and after orders. I bought an amazing Litter Robot 3 Connect two years ago and definitely will order the new one from this shop again!

The order desk person did a great job helping me with a problematic payment from my end, making what could have been a much more difficult situation far better. I appreciate that.

Chat support was really polite and helpful. It's nice to be able to deal with real people, in real time.
Robotshop is a great alternative to buy Reencle products that otherwise would need to ship from the US.

I am satisfied to see that we have answers to our questions the person has taken the trouble to answer all my requests now I just have to get started. I can't wait to get a nice litter for my cats on your website.

An english speaking human being answered the phone and assisted me with my problem. To our great pleasure, the new computer system used by Robotshop was quick and easy for her to fix the situation. Overall easy fix and good experience.